I just placed my order. Yay! What happens now?
Woohoo, thank you for your order! Here’s the breakdown. Items that are in stock generally ship within 2-5 business days via FedEx or UPS. Please allow an extra 1-2 business days if an order requires engraving. ‘Made to Order’ or custom orders take approximately 4-6 weeks to ship out. For reference, each product page includes a production time—be sure to check that out! You’ll receive an email to be on the lookout once your order has shipped. You’re welcome!
I need my ‘Made to Order’ item(s) sooner than later. Can you make that happen?
We get it, last minute shopping can be both a curse and a blessing. Reach out to us at firstname.lastname@example.org, and be sure to include your contact info and order number. We’ll do everything we can on our end to expedite the order.
Shipping is taking longer than promised. What’s going on?
On rare occasions, due to unforeseen weather-related issues or technical problems within the shipping facility, orders can sometimes be delayed. We hope you understand that as much as we’d like to personally deliver your order to you, sometimes things happen beyond our control.
How much does shipping cost?
No charge, shipping is on us. We offer a free two-business-day shipping on all purchases placed in the United States.
Is my order insured?
You bet! All orders are insured during transit and require a signature upon delivery. Three attempts are usually made to deliver the package before the package gets sent back to us. If that’s the case, all we ask is that you cover the shipping cost the second time around.
Where do you ship?
We ship anywhere within the United States, with the exception of P.O. Boxes. At this time, The Perfect Stack does not ship internationally. Cross your fingers, we’re hoping to real soon!
My tracking number says delivered but I can’t find my package anywhere. Help!
Take a breath. Reach out to our support team at email@example.com, including your contact info and order number, and we’ll do everything we can to assist in filing a lost package claim. It hurts to say this but unfortunately, we cannot be responsible for lost or stolen packages once they’ve been delivered.
I just placed an order, but I ordered the wrong size.
Don’t sweat it. Please reach out to our customer support team at firstname.lastname@example.org within 24 hours of placing the order for any size modifications. Don’t forget to include your contact info and order number. If you need more than 24 hours to confirm your size, let us know. Be sure to be on the lookout for a confirmation email.
Returns & Exchanges:
What is your return policy?
If for whatever reason you are not ecstatic with your purchase, please reach out to us at email@example.com within 7-days from which the order was received and we’ll send over return instructions. Be sure to include your contact info and order number. The item(s) must be unworn and in its original condition. The only thing that you’d be responsible for is getting the item(s), with all original contents, shipped back to us, insured please!
Custom orders, engraved items, rings that have been resized, and all personalized jewelry are not eligible for return.
I received my order but it’s the wrong size. Can I exchange it for the correct size?
We all make mistakes—we’re only human after all. A sizing error typically applies to rings and bangles more than anything else. If a ring is able to be resized, we’ll gladly get that done for you. Please email us at firstname.lastname@example.org, including your contact info and order number. All we ask is that you cover any and all shipping costs, as well as the cost to resize the ring. If a ring cannot be resized, we will brainstorm and figure out the best solution moving forward. Bangles are a bit trickier and, in most cases, cannot be resized. If a bangle is ordered in the wrong size, we’ll probably have to remake the bangle in the correct size.
Custom orders and engraved items are not eligible for exchange.